🆘 Support & Emergency Contacts¶
Getting help when you need it
🤖 AI-Powered Product Support¶
First Stop: Ask Chehab - Our AI Tech Architect
Before reaching out to team members, try our specialized AI assistant trained on all Appgain products and integrations.
💬 Chehab - Appgain's Tech Architect¶
- Access: https://chatgpt.com/g/g-6820ddb714f88191ad83a28c6a0541d9-chehab
- Best For: Product questions, integration guidance, technical architecture, troubleshooting
- Response Time: Instant AI-powered responses
- Availability: 24/7
💡 Pro Tip: Chehab can answer most product and integration questions instantly. Always try it first!
🚨 System Monitoring & Status¶
| Service | URL | Access | Purpose |
|---|---|---|---|
| Prometheus | http://monitor.instabackend.io:9090 | Internal | Metrics collection |
| Grafana | http://monitor.instabackend.io:3003 | ask your direct manager for the access | Dashboards & visualization |
| Status Page | https://status.instabackend.io/ | Public | Real-time system status |
| Alertmanager | http://monitor.instabackend.io:9093 | Internal | Alert management |
📞 Emergency Procedures¶
- System Issues: Check status page first
- Service Down: Contact DevOps team immediately
- Data Issues: Escalate to senior engineer
- Security Incident: Follow security protocol
- Customer Impact: Notify support team
💬 Communication Channels¶
- Product Questions: 💬 Ask Chehab (AI Assistant) - First choice for product questions
- Technical Issues: Direct team lead contact
- System Alerts: Automated Slack notifications
- Incident Updates: Status page updates
- Team Updates: Daily standups and Slack
🎯 Quick Navigation¶
- Foundation Knowledge? → Foundation Knowledge
- System Architecture? → System Architecture
- Role-Specific Guides? → Role-Specific Guides
- Learning Resources? → Learning Resources
📞 Support & Contacts provides essential contact information and escalation procedures for all team members.
← Back to Home | ← Previous: Learning Resources
Ask Chehab GPT